Hi,
Today is Sunday. As usual Ah Jue had woke up on after 10 in the morning. Thinking that we should have a good breakfast and haven't have something good for a while, I decided that me and Ah Bi should eat our Pork noodle. This noodle stall is inside a coffee shop in Taman Taming Jaya - Jln Taming Kanan 2. There were many tables in that shop. Most of it occupied by patrons eating their breakfast. On those tables that are unoccupied, the plates and leftover was piling up on the table. When Ah Jue approach workers to cleanup those stuff on the table so that we can sit, it was met with Tidak Apa (Don't care) attitude. I guess the shop is having too much business that its completely forgotten about customer service. I decided to wait for another empty table that have not have much leftover to seat there.
In reality, I see that very often in business world. When business is becoming too good, it neglect the very essence of it's own success - the worker who help them, great environment and good food. The owner tend to overwork, underpaid them. They have low morale and tired all the time. Business is not just about profit all the time but include customer service. It includes creating/giving more value to the customer than they expected. Reflect about it, how might our personal life, company we work on, the country we life on had become the victim of it's own success. Try to understand and take appropriate action on your capacity and make it right. Isn't life would be much better to live in ?
As for me, I won't be going to that coffee shop in a near future. They just lost a customer there.
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